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Gerard ******

Gerard Martin

Hubli, Karnataka              *             990-289-1089     *             Gerard.es2015@gmail.com

 

 

Professional Summary:

·         Over 3 years of experience in International Customer Service projects.

·         Over 4 years of experience in System Administration and Storage Administration.

·         Over 4 years’ experience in US IT Recruiting and Staffing.

·         Proficiency in providing technical support within a Windows environment; ability to support PC, Mac, and Laptop components

·         Skilled in providing documentation, reports and follow up on all technical requests received

·         Expert user relation skills with the ability to triage and resolve technical needs effectively; vast customer service skills

 

Technical Summary:

·         Hardware and windows experience

·         LAN/WAN network administration

·         Windows Server 2000/2003/2010

·         Windows 98/XP/Vista/7/8

·         Exchange server

·         Cisco / Juniper switches and routers

·         Windows Servers

·         Network-attached storage (NAS) arrays

·         Dell/lenovo workstation maintenance

·         Active directory management and deployment

·         Data recovery

·         Support Tickets

·         Accounting Management for Assets

·         Managing SLAs

·         Vender Relations

·         MSI package creation

·         Netapp Storage Administration

 

 

Education:

BCOM (Bank Management) through Tamil Nadu Open University.

 

Detailed Experience:

 

Alie Global, Hubli, May 2019 – Till date.

Recruitment Manager.

 

Ensured that recruitment and selection procedures and practice meet operational needs, legislative and good practice requirements. Liaised with account managers, internal and external recruiters. Worked with managers to develop the recruitment process, including interview guidelines and a standard questionnaire to establish whether the non-negotiable skills and experience have been demonstrated by the applicant.

 

A recruitment manager, I’ve led a team of recruiters and handled the below responsibilities:

 

Supervised a recruiting team and its daily operations.

Set goals for my team, monitor performance, and report results.

Conducted performance reviews.

Recommended and monitored professional development.

Trained and supervised team members on company processes and policies.

Acted as a coach and mentor.

Acted as my own hiring manager when new headcounts are needed.

Worked with my team of recruiters to manage and improve sourcing, interviewing, and employment processes.

Researched and implemented new sourcing methods and job advertising platforms to find untapped talent pools.

Reviewed and implemented new recruitment software to streamline processes and improve results.

 

 

PROLIM Corporation, Hubli, Feb 2017 – April 2019.

Senior IT Technical Recruiter.

 

Recruiting IT and non-IT candidates on an international level for clients such as: Comerica Bank, Trinity Health, DFW Airport, Cognizant, HCL Americas, Verizon, State of MI, State of TX, State of VA, State of AR, State of PA, AstraZeneca, Capital One, JP Morgan Chase, University of California, etc.

 

The IT positions include a variety of technologies and specialty skill sets. Some of the positions I have placed candidates in are: Solution Architects, Program Managers, Sharepoint Developer, Sailpoint Developer, Peoplesoft Consultants, Informatica Developers, Systems Administrator, Java Developer, QA Analyst, Mobile Tester, Hardware Engineer, Project Manager, Field Technician, etc.

 

Used various methods to recruit candidates like LinkedIn, Job Posting etc.

 

Working with the Strategic Delivery Center to provide training on IT recruiting, create new processes/guidelines, and work with new hires on account processes.

 

Trained New hires on Recruitment Lifecycle and Boolean Searches.

 

Maintain monthly and daily reports of clients and positions worked on by the team.

 

 

Ionidea, Hubli, March 2016 – Jan 2017.

Senior IT Technical Recruiter.

 

Recruiting IT and non-IT candidates on an international level for clients such as: Amerisource Bergen, Accenture, Xerox, ProKarma, Inc., CenturyLink, Verizon, State of VA, State of AR, State of PA, AstraZeneca, Capital One, JP Morgan Chase, University of California, etc.

 

The IT positions include a variety of technologies and specialty skill sets. Some of the positions I have placed candidates in are: Solution Architects, Program Managers, Sharepoint Developer, Sailpoint Developer, Peoplesoft Consultants, Informatica Developers, Systems Administrator, Java Developer, QA Analyst, Mobile Tester, Hardware Engineer, Project Manager, Field Technician, etc.

 

Used various methods to recruit candidates like LinkedIn, Job Posting etc.

 

Working with the Strategic Delivery Center to provide training on IT recruiting, create new processes/guidelines, and work with new hires on account processes.

 

Trained New hires on Recruitment Lifecycle and Boolean Searches.

 

Maintain monthly and daily reports of clients and positions worked on by the team.

 

Worked on Interview Requests and Onboarding candidates across multiple Clients.

 

Enterprise Logic, Hubli,  Jan 2015 March 2016.

Senior IT Technical Recruiter.

 

Recruiting IT and non-IT candidates on an international level for clients such as: Intel, CSC, AT&T, AMD, Becton and Dickinson, Proctor and Gamble etc.

 

The IT positions include a variety of technologies and specialty skill sets. Some of the positions I have placed candidates in are: Help desk, Systems Administrator, Java Developer, QA Analyst, Mobile Tester, Hardware Engineer, Project Manager, Field Technician, etc.

 

Used various methods to recruit candidates like LinkedIn, Job Posting etc.

 

Working with the Strategic Delivery Center to provide training on IT recruiting, create new processes/guidelines, and work with new hires on account processes.

 

Trained New hires on Recruitment Lifecycle and Boolean Searches.

 

Maintain monthly and daily reports of clients and positions worked on by the team.

 

Worked on Interview Requests and Onboarding candidates across multiple Clients.

 

J & V Industries, Hubli, Jan 2014 to Dec 2014.

Manager

 

·         Manage Inventory for Store.

·         Manage Purchasing Department.

·         Created and Implemented Purchasing Cycle.

·         Created and Implemented Human Resources System

·         Created and Implemented Costing methods for products manufactured.

·         Managed Sales & Marketing

·         Managed and Implemented Tender processing

·         Managed and Implemented Administrative processes.

 

MSys Tech Pvt Ltd. Chennai,  Apr 2011 to Dec 2013

Technical Support Engineer

 

·         Supporting netapp storage infrastructure for global customers.

·         Controller Firmware Upgrades.

·         Storage / Servers daily checks  critical Events1

·         Storage & Server  performance tuning, performance monitoring and health checkup

·         Qtree, CIFS File System, NFS File system Management

·         Endlosure and Disk Firmware Upgrades.

·         Working on incidents generated from monitoring tools

·         Vendor management

·         Managing iSCSI Networks.

·         Managing VIF,  RAID, WAFL and NVRAM

·         Physical Storage Management: Assigning disk ownership, aggregate, Flexible Volume, qtree, RAID-DP, Disk Scrubbing etc.,

·         Snapshot, Snapmirror, Snaprestore, Vol Copy, ndmp copy, Deduplication, etc.,

·         Active/Active administration.

·         Active/Active configuration, Metrocluster, configuration activeactive, Management of takeover and giveback

·         Management of Disk shelves, DR using Metrocluster, Nondisruptive hardware changes, Controller failover and single point of failure

 

 

Caliber Point Business Solutions, Chennai Jan 2009 to Mar 2011

System Engineer – NAS

 

·         Supporting netapp storage infrastructure for global customers.

·         Coordinating with Delivery Leads and Customers.

·         Storage / Servers daily checks  critical Events1

·         Storage & Server  performance tuning, performance monitoring and health checkup

·         Qtree, CIFS File System, NFS File system Management

·         creating cifs shares to users, domains, and for citix for saving profiles,       Share Reclaim.

·         Working on incidents generated from monitoring tools

·         Vendor management

·         Managing iSCSI Networks.

·         RMA’d Failed parts.

·         Managing VIF,  RAID, WAFL and NVRAM

·         Physical Storage Management: Assigning disk ownership, aggregate, Flexible Volume, qtree, RAID-DP, Disk Scrubbing etc.,

·         Snapshot, Snapmirror, Snaprestore, Vol Copy, ndmp copy, Deduplication, etc.,

·         Active/Active administration.

·         Active/Active configuration, Metrocluster, configuration activeactive, Management of takeover and giveback

·         Management of Disk shelves, DR using Metrocluster, Nondisruptive hardware changes, Controller failover and single point of failure

 

 

 

Standard Chartered Bank Scope International, Chennai Apr 2006 to Dec 2008

Senior Customer Service Representative / Team Leader

 

•          Offshore Banking for U.A.E. Clients.

•          Trained on Credit cards, Jersey Debit cards, Falkland Island Debit cards

•          Banking and Investments.

•          Servicing Normal Clients for the Period of 5 Months.

•          Handled Jersey Clients for the Debit card queries and also assisting normal U.A.E. Clients.

•          Then there was a new product launched which was called the Platinum Credit card of the bank and I was apart of the Pilot batch.

•          Selected to be a part of the Elite Team which handles High Net worth Clients.

 

·               Promoted to a Team Leader in 1 Year.

·               Handled a team of 12-15.

•          Handled Credit card Clients, Banking Clients, Jersey Clients, Falkland Island Clients, Investment Clients and Mortgage Clients.

•          All products trained.

•          Providing end to end Solution which rewards in Client Satisfaction.

•          Access for all Empowerments.

•          Periodical achievements of Client satisfaction and survey targets.

•          Handled Client escalation and ensure the Clients issues are resolved within the stipulated time frame.Delegation and Empowerments with the other departments for fund transfers from accounts across the globe to Standard Chartered Bank in U.A.E.

•          Certified as an Elite Personaline Ambassador.

 

 

 

Transworks, Bangalore Sept 2004 to Mar 2006

Customer Service Representative.

 

·         Consistent record in achieving the pre-determined targets

·         Consistency in clearing outstanding payments pertaining to the Projects worked for

·         Periodical achievement of service and sales targets

·         Customer appreciation mails and calls

·         Suggested process changes, which have been approved and implemented resulting in

reduction of contact rates

·         Awarded Star Performer for the month of December 2004

·         Awarded Rising Star for the year of 2005

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