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Faheem *****

Faheem Ahmad

Contact: +91 96 54 31 7005       Email:       LinkedIn:

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting for senior level assignments in Business Development / Operations Management with a leading organization of high repute

Profile Summary
A competent professional with over 18 years of experience in

~ Business Development

~ Project Management

~ Budgets and P&L Management

~ Key Account Management

~ Client Relationship
~ Process Management

~ Business Operations

§  Specialty in Business Development, Sales, Account Management, Client Acquisition, Operations Management, Team Management – Middle East, East & Central Africa and India Markets

§  Handling planning, operations & analysis for assessment of revenue potential in business

§  An effective communicator & team leader with strong analytical, problem solving & organizational abilities

§  Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues

§  Skilled in handling pricing strategies, competitor & market analysis, new product roll out and targeted marketing

§  Possess effective communication, interpersonal, problem solving and negotiation skills with the ability to coordinate with Principal, Suppliers & Overseas Partners for appropriate product line as per market requirement


Organizational Experience


Aug’17 to Present – SoftAge Information Technology Limited, Gurgaon


Deputy General Manager, Business Development and Operations


Key Responsibilities


§  Responsible for generation business, execution and delivery to client as per SLA Defined

§  Responsible for entire P&L for DMS – Telecom, Aviation, Retail, Government, FMCG, Power and Insurance

§  Respond to RFI/RFP/RFQ

§  Product or service demo to prospective client and closure of the lead

§  Product Manager for Dochronicle (Electronic Document Management System), responsible for development of new features, User Interface and Quality Check

§  Technical and process discussion with prospective client and closure of the lead

§  Responsible for PAN INDIA circle operations and Coordination with circle employees to ensure the delivery as per the SLA Defined

§  Responsible for analysing performance trends and provide recommendations to the Leadership team

§  Designing processes as per the clients need and implementing them in respective circle

§  Developing technical and financial proposal for sales team

§  Preparation of process notes of new projects, executions of new project with functional team support,  project delivery as per the client requirement

§  Support to Sales operations & Services, ensuring accomplishment of set business targets

§  Periodic engagement on performance and other initiatives with key members of operation team

§  Strategic orientation towards industry best practices around QA, Process improvement and excellence


April’13 to July17   SoftAge Information Technology Limited, Nairobi, Kenya


Deputy General Manager, Head of Africa & Middle East Region


§  Responsible for generation business, execution and delivery to client as per SLA Defined

§  Responsible for managing sales and operations within Kenya and other operating countries ie: Kenya, Zambia, Tchad and UAE

§  Responsible for revenue, profit, cash and quality targets

§  Annual budgets and a detailed annual business operating plan

§  Business performance reports shared/discuss with Top Management

§  Implementation of new initiatives and processes

§  Responsible for Building healthy business relations with major clients & ensuring maximum customer satisfaction

§  Ensured financial targets and other agreed targets are met in all departments

§  Training to the team for ensuring optimum performance for all operations


Nov’04 to Mar13     SoftAge Information Technology Limited, Meerut, Delhi, Africa and Gurgaon


Growth Path                                     Assignments Handled


Nov’04 to Jun’05                                 : Auditor

Jul’05 to Dec’06                                   : Zonal Coordinator

Jan’07 to Mar’08                                 : Assistant Manager

Apr’08 to Dec’09                                : Branch Manager

Jan’10 to Apr’12                                 : Circle Head – UP West Region

May’12 to Mar’13                               : County Head – Kenya



§  Led entire UP west and Delhi circle and managed the complete operational processes

§  Spearheaded the business forecasting & financial modelling to help in short & long-term planning of the organization

§  Steered the preparation, monitoring and reporting for quality checks

§  Mentoring workforce to ensure optimal utilizations and productivity

§  Headed team in field coordination, sales support, skill marketing and client service practices for operational activities

§  Developed new business opportunities though cold-calling, sales calls, referrals and leads

§  Ensured legal & statutory compliance with Functional Team

§  Checked the team performance and provided valuable feedback to improve efficiency

§  Skilled in Streamlining business processes, defining continuous improvement processes, developing employees’

§  strengths and building strong teams, structures & processes for smooth operations

§  Sufficient experience in managing entire process operations with an aim to accomplish targets and goals successfully

§  Operations Management focusing on maximizing customer satisfaction, process compliance and Process improvement

§  Initiatives to achieve maximum efficiency in various operations

§  Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.

§  Developing, motivating and mentoring the team members to meet individual and business targets on a monthly, Quarterly and yearly basis

§  Reviewing team performance from time to time and giving valuable feedback to improve efficiencies and at the same time developing future manager




§  SoftAge Global Award to start business in three countries of Africa, in year 2014

§  Business pursuit of the year award in 2013

§  Ensured compliance for active base Vodafone customers for 2010-2011 Re-verification Project as per DOT guidelines

§  Appreciated for the contribution in launching Field Operations for UP west circle and received appreciation award.

§  Won the following awards:

§  2nd Best Branch Manager PAN India in the end of year 2008

§  Best Branch Manager PAN India in the end of year 2009


May’01 to Sep’04   Minerva College of Information and Technology, Meerut




Academic Details


Bachelor of Arts from CCS University, Meerut in 2003

Advance diploma in Computer Software Technology from ET&T Corporation Limited, Delhi in 2002
Area of Expertise

§  Business Development, RFI/RFQ/RFP, Business Proposals

§  BPO Operations, ensuring accomplishment of set business targets, meeting the ever-increasing competition from organized and unorganized structures

§  Manage a team of 1000+ employees in a busy work environment

§  Establish and implement departmental policies, goals, objectives, and procedures

§  Ensuring that capacity and capability are continually planned

§  Encouraging, identifying and developing best practice strategy

§  Ensuring compliance to all Environmental Health & Safety goals & objectives
Significant Contributions:
§  Recognized for ramping up the profit (within a span of one year) by tapping two African countries (Zambia and Chad) and enhancing the brand visibility

§  Developed major clients such as Airtel in Zambia (USD 800,000), Airtel Chad (USD 500,000), Housing Finance Group (USD 50,000), Credit Bank (USD 35,000) and many other regional clients

§  Appreciated  for  exceeding  targets  by  US$  2M  in  year-2013;  received  the Business pursuit of the year award in recognition of the same

§  Formulated and implemented a highly collaborative comprehensive strategy across Africa and Middle East Region areas and throughout the product lifecycle

§  Ensured that enterprise sales team meets or exceeds quarterly sales goals to the tune of US$ 200,000; created and managed strategic relationships with large clients and resellers

§  International Office Setup in Lusaka, Zambia in year 2013 of a workforce of 200 people and N’Djamena, Tchad office in year 2014 for the telecom giants-Airtel and ensured delivery of service within the prescribed TAT

§  Successfully completed several projects such as Reverification of cell phone subscribers for Delhi, NCR & Uttar Pradesh, 18 million and 21 million documents were re-verified and Physical address verification of 2.1 million documents wherein a team of 1100 workforce verified the postal addresses of Telecom Subscribers by setting up 96 cluster offices Pan Uttar Pradesh within a time span of 9 months.

§  Formulated and implemented a process through which my strong team has processed and digitized 9 million Documents for the capital of India: Delhi, In Delhi’s SoftAge Warehouse 81 million documents were securely stored under my surveillance

Personal Vitae
Date Of Birth

Language Known

12th June 1982

English & Hindi

Gulmohar, Flat No. 4, Plot No. 133, Sector 9A

Near Railway Suraksha Apartments

Gurgaon 122001, Haryana

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