• Gayathri posted an update in the group Group logo of BPO/KPO JobsBPO/KPO Jobs 1 week, 5 days ago

    Customer Service Executive Job Openings In Mumbai > Expert Consultant

    Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
    Major Call Queue is related to Internet connectivity, billing, modem & transfer of services.
    (Skills, Knowledge and Behaviors)

    Provide accurate, timely and professional advice and assistance
    Must possess superior listening skills and the ability to function in a fast- paced environment where standards of quality and timeliness are established
    Must possess procedure driven judgment in order to find the best solution to an issue
    Must possess excellent PC and key-boarding skills.
    Must Possess excellent communication skills
    Should display a customer centric attitude and a willingness to go the extra mile to assist customers with their concerns and assist them with suitable and specific solutions.