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Building Healthy Careers
The major purpose of the Call centre Agent is to handle inbound calls/chats for the existing the potential customers.
The Call centre agent is accountable for the delivery of high – quality professional services in accordance with the mission, core values and purposes of the organization.
To communicate very effectively with the customer and gather all possible information as per the given queries.
The call centre agent must possess the following skills, attributes and essential functions:
Customer service and Sales experience( added advantage)
Computer literacy in MS Office( Word, Excel)
Strong presentation skills & Good written/oral Communication Skills with a genuine concern for the customer
Energetic, strong work ethic and Excellent organisation skills,
Strong customer service focus, Self-motivated and goal oriented,
Ability to work quickly to meet targets,
Willingness/proactive to learn and improve in all aspects of the position,
Strong desire in sales and successful negotiating skills.
Demonstrates flexibility and adaptability
Passion to work in a team environment
Should be flexible in working Night shifts (US work timings)
Rotational week off on week days(Not on weekends).