International BPO Job Openings In Noida > Spark Consultancy

Spark Consultancy

Job Description:

!!No Hidden charges!!

Hiring for Scheduler Immediate Joiners Required.

On Spot Job Offers..!!!

Dear Candidate,

Organisation Offers Great Opportunity to make a career in its International BPO.

Job Description:
*Person with minimum 2 yrs of experience in International BPO(Real Time Analyst) with excellent communication in English are eligible for this opening.

Willingness to work in Rotational Shifts (24×7)

ROLES & RESPONSIBILITIES:-
Manage TCI pre-plan processes within IEX with data entry utilizing the TCI pre-plan

tool to processing cancel/rebook vacation requests, achieve objectives and meet

expected timelines during CCMF Schedule Creation Cycles

High volume data entry inclusive of processing schedules with time off, vacation and

training coding, off queue activities and on loan coding based on TCI pre-approvals

and schedule allotments

Collaborate with the TCI Off Contact team to achieve objectives and meet timelines

prior to various training activities within CE; update schedules to reflect specific

training events in accordance with TCI tools and processes

Quality processing of high volume TELUS team member requests/inquiries regarding

time off processing

Processing daily templates and on loan requests utilizing various tools and resources

Build and maintain strong relationships with cross functional teams within TELUS

Customer Experience

Act as a point of contact for TCI team members regarding schedule coding and time

off processes

Sets high personal standards with demonstrated ability to plan, organize and

implement activity with minimal direct supervision, and in ambiguous situations, with

high attention to detail

Strong oral and written skills, with ability to adapt styles to the situation and context.

Strong problem-solving and trouble-shooting skills.

Proven capacity to learn and share information with others.

Ability to work independently with a minimum of supervision, in a fast paced

environment and effectively manage multiple tasks.

Must maintain a high degree of accuracy and attention to detail.

Have a strong passion on our Customer First initiative, and demonstrating it through

tenacity, persuasiveness, and strong interpersonal skills.

Able to maintain a high level or performance with a commitment to continuous

improvement.

Strong problem solving and troubleshooting skills allowing you to efficiently and

effectively identify problems and apply appropriate solutions.

Working knowledge of personal computers, email and operating systems.

Familiarity with trouble reporting systems.

Skillset Required :

Minimum 2 year of experience In International BPO and 6 months of experience in workforce management.

Required Qualification:-
* Any Graduate

Salary: 4L-5L PA

Salary: INR 2,50,000 – 5,00,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category: Operations

Role:Process Flow Analyst

Employment Type:Full Time, Permanent

Tagged as: , , , , , ,

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