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Hiring for Scheduler Immediate Joiners Required.
On Spot Job Offers..!!!
Organisation Offers Great Opportunity to make a career in its International BPO.
*Person with minimum 2 yrs of experience in International BPO(Real Time Analyst) with excellent communication in English are eligible for this opening.
Willingness to work in Rotational Shifts (24×7)
ROLES & RESPONSIBILITIES:-
Manage TCI pre-plan processes within IEX with data entry utilizing the TCI pre-plan
tool to processing cancel/rebook vacation requests, achieve objectives and meet
expected timelines during CCMF Schedule Creation Cycles
High volume data entry inclusive of processing schedules with time off, vacation and
training coding, off queue activities and on loan coding based on TCI pre-approvals
and schedule allotments
Collaborate with the TCI Off Contact team to achieve objectives and meet timelines
prior to various training activities within CE; update schedules to reflect specific
training events in accordance with TCI tools and processes
Quality processing of high volume TELUS team member requests/inquiries regarding
time off processing
Processing daily templates and on loan requests utilizing various tools and resources
Build and maintain strong relationships with cross functional teams within TELUS
Act as a point of contact for TCI team members regarding schedule coding and time
Sets high personal standards with demonstrated ability to plan, organize and
implement activity with minimal direct supervision, and in ambiguous situations, with
high attention to detail
Strong oral and written skills, with ability to adapt styles to the situation and context.
Strong problem-solving and trouble-shooting skills.
Proven capacity to learn and share information with others.
Ability to work independently with a minimum of supervision, in a fast paced
environment and effectively manage multiple tasks.
Must maintain a high degree of accuracy and attention to detail.
Have a strong passion on our Customer First initiative, and demonstrating it through
tenacity, persuasiveness, and strong interpersonal skills.
Able to maintain a high level or performance with a commitment to continuous
Strong problem solving and troubleshooting skills allowing you to efficiently and
effectively identify problems and apply appropriate solutions.
Working knowledge of personal computers, email and operating systems.
Familiarity with trouble reporting systems.
Skillset Required :
Minimum 2 year of experience In International BPO and 6 months of experience in workforce management.
* Any Graduate
Salary: 4L-5L PA
Salary: INR 2,50,000 – 5,00,000 PA.
Industry: BPO, Call Centre, ITeS
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Operations
Role:Process Flow Analyst
Employment Type:Full Time, Permanent