SERVICENOW – SR. PRINCIPAL INFRASTRUCTURE ENGINEER

Website mphasis

  • Hands-on experience in the following ServiceNow applications: Incident, Change, Problem, Service Catalog, Survey/Assessment, Knowledge, Performance Analytics, Asset and CMDB, ITOM and Service Mapping
  • Experience in defining SLAs and OLAs
  • Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages
  • Experience on creation and customization of complex workflows and custom workflow activities
  • Experience working on a domain separated instance.
  • Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
  • Very strong hands-on design and coding capabilities in Java.
  • Preferred skills in GRC, Security Operations, SAM, Performance Analytics
  • Experience on Integrations with ServiceNow using LDAP, trusted sources for SSO, Mid server, web-services, email and other relevant technologies/
  • Experience on Service Portal, Angular JS
  • Experience with ServiceNow’s REST APIs and with the development of custom ServiceNow applications and APIs.
  • Experience performing major version upgrades to ServiceNow
  • Should be able to work with business users to identify and refine business requirements.
  • Obtain and analyze business requirements and document technical solutions
    • Gathering requirements and converting BRD’s into technical requirements
    • Good Understanding of ITIL v3 processes
    • Created design patterns & implementation plans for ServiceNow enhancements
    • Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.
      • Resolve technical issues of projects and Explore alternate designs
      • Lead the technical solutioning from the front and ensure customer expectations are balanced with the Project delivery
      • Participates as a senior team member/mentor and fosters teamwork by inter-group coordination within the modules of the project.
      • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
      • Train and coach members of project groups to ensure effective knowledge management activity.
      • Strong personal commitment to quality.

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