Website Recruitment Boutique
Our clients are independent promotional verification specialists and they require an Account Manager to join the team in Pinner, Middlesex.
They use their care, knowledge, expertise and passion for detail to ensure that all types of promotion via whatever medium is shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way, they protect both the interests of the brand, their agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate.
So, on a day to day basis they are busy advising and influencing the development of on-pack offers, judging competitions, running prize draws, implementing “Willy Wonka” style instant wins and overseeing voting for major TV shows. Their client base includes FT and Fortune 500 companies with a large part of work coming from projects run overseas – 50+ countries in 2019 alone.
Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line.
Due to continued expansion, they are seeking to fill an important and challenging role in their Client Relationship Team.
Manage a portfolio of 40-60 clients made up of both agencies (advertising, PR, digital) and brands/promoters direct to meet Gross Margin targets.
Maximise revenue potential from the portfolio through a regular planned and close ongoing contact with all levels of client contacts (marketing and legal), and gain a good understanding of their business needs creating a strong mutual working relationship. The aim is to become their trusted advisor and the go-to people for all aspects of promotional consultancy.
Use strong consultative selling skills to add value to a basic client brief – upsell and cross-sell additional services.
Take ownership of the resulting client briefs, pulling in support from other colleagues as necessary, drafting the pricing and all communication with the client.
Provide quality handover and work closely with internal Operations and Legal teams to ensure a seamless delivery of the project, checking in along the way to ensure the project is run in full compliance with codes, regulations and company practices.
Work at all times in a professional, efficient manner with integrity and care for both the big picture (meeting client objectives) and the detail (such as the wording of a proposed web banner or poster). See the unseen, ask the unasked questions.
Build excellent self-knowledge of the sector and the main codes/principles.
Demonstrate awareness of the company brand values.
75%: Direct responsibility for ongoing account management for a portfolio of existing clients and the projects that are derived from them. Maintaining regular and meaningful contact with clients in proportion to their likely importance and use it and other learning to gain a good understanding of the clients’ needs and plans for the benefit of the business.
20%: New business development amongst their existing allocated client base by “going wide” – seeking new contacts and projects from different people and brands within the client.
5%: nurturing the qualified sales leads from the dedicated Business Development Manager and turn them into regular, ongoing clients.
Excellent communicator, both telephone and face-to-face. Strong presentation skills, including group presentations, are a key part of the job.
Have perfect and persuasive written and oral English skills.
Have direct experience in a consultative sales focussed role probably in a media/marketing/management consultancy environment.
Be able to handle a wide range of clients of all types and levels in a quality manner.
Passionate about quality and attention to detail.
An active salesperson not afraid of using the phone for proactive calling, and not a passive order taker.
Interested in promotions and marketing.
Able to assimilate knowledge quickly and then to apply it to appropriate situations.
Commercially aware – able to construct well thought through business proposal documents and detailed project plans.
Strong and determined with a proven ability to hit targets and objectives.
Capable of multi-tasking, organising and prioritising own workload and coordinating with others within the team, e.g. Project Managers and Legal.
Able to spot new business opportunities and up sells where no one else has seen it.
Excellent negotiator – able to add value to a discussion or a project and charge accordingly.
Imaginative, creative and intelligent.
Never take no for an answer. Be determined, driven, focused, opportunistic and enthusiastic but also a good listener.
21 days a year plus Bank holidays (increasing to 26 days with length of service)
A bonus day off for your birthday (after two years’ service)
Generous bi-annual Bonus scheme – typical payouts of 10-30% of salary
Free Tastecard+ providing discounts on restaurants & entertainment
Annual training grant
Private Health Scheme (contributory)
Regular company social events e.g. Crystal Maze experience and Henley Regatta