Senior Associates

Website KVC Consultants Ltd..

Job Description:

Hi,

We are looking for people with 1 year of international voice or non voice customer support experience for ITES based out of DLF Cyber City, Gurgaon.

Job Description:

– Responsible for solving queries of US Customers through chats.

– Provide exceptional customer support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.

– Resolve tickets through chats. Analyze customer reported information to identify problems and concerns.

– Perform problem research and testing when necessary.

– Deliver high quality and timely resolutions to problems.

– Initiate follow-up to other service areas when appropriate.

– Perform other duties and responsibilities as necessary.

Eligibility:

– 1 plus year of experience in international voice/non voice support
– Good communication skills

Educational Qualification:

Any graduates/ B.techs are eligible

Compensation : Upto Rs. 4.10 LPA + Incentives upto Rs.3000/- per month

Shift: 24*7

Work Days: 5 days working with 2 days rotational offs

Travel: Cab in odd hours+ Travel allowance of Rs.1750/-

Job location: DLF Cyber City, Gurgaon

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