Customer support

JOB VACANCY FOR GRADUATION( FRESHER AS WELL AS EXPERIENCED) NO CHARGES CUSTOMER CARE EXECUTIVE ANY GRADUATION(MALE/FEMALE) Job requires to provide support to the customer through call, chat and email WORK TIME: 7:00 PM- 4:30 PM Salary:10-12 K/MONTH. JOB LOCATION:- kolkata Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Back Office/Web/Transaction Processing The candidate needs […]

Senior Associate

Senior Associate

Job Description  As Senior Associate, Customer Services. The scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues. This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance […]

Deputy Manager/Manager – Customer Services Professional

Deputy Manager/Manager – Customer Services Professional

Job Description: Deal document checking , completion and maintenance of accuracy in the customer documents and also ensure accuracy of data in sies mart and Alfa Tracking of PDDs and reporting on a fortnightly basis. Due escalations as necessary Scanning & maintenance of customer documents within 7 days of deal settlement. Ensure the customer communications […]

DELIVERY TRANSACTION | SENIOR CUSTOMER SERVICE EXECUTIVE

Job Description: Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player | | | (1.) Attendance/Login Hours/Unscheduled Leave (2.) Improving skill level through Self development / nominating training programs Skill […]

DELIVERY VOICE | CUSTOMER SUPPORT EXECUTIVE

Job Description: To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the […]

DELIVERY TRANSACTION | SENIOR CUSTOMER SUPPORT EXECUTIVE

Job Description: Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player (1.) Attendance/Login Hours/Unsechduled Leave (2.) Improving skill level through Self development / nominating training programs Skill re verification Tests […]

Salesforce Developers

Role Designation- Consultant/Senior Consultant Responsibilities- • Get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.,• Lead small projects.,• Contribute to unit-level and organizational initiatives.,• Adherence to the organizational guidelines and processes Technical and Professional Requirements- • Bachelor’s degree or higher qualification., • 5-9 years […]

Non Voice Process (CUSTOMER SERVICE)

A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the […]