Electrical Engineer - Milton Keynes(76511) Job function:Field Service Main locat
ion:UK & Ireland-United Kingdom-Buckinghamshire-Milton Keynes Schedule:Full-time
Working pattern:Standard Salary:Competitive Closing date:May 21, 2018, 4:29:00
AM Electrical Engineer Milton Keynes Our purpose is to use the power of communic
ations to make a better world. For each other, for our customers, for society an
d our communities. We need you to help us do this. Why this role matters The jo
b holder is required to understand and be accountable for the execution of tasks
for repair, maintenance, provision, build and ad-hoc work assigned, as efficien
tly as possible and to the appropriate standard of quality, in compliance with t
he requirements defined in BT policy documents; to have regard for health and sa
fety, his/her job license and skills as agreed with line manager. To deliver exc
eptional customer service within the prescribed SLAs. To understand how ones act
ion impact the customer (internal or external) and the exchange & patch performa
nce and reliability. What you'll be doing Execution of work: Executes allocate
d and self-identified work in a timely and quality manner. Where possible, self-
pins jobs from the systems using own expertise and the available decision framew
ork to ensure higher priority work is delivered first. Covers dual or more funct
ions requiring the application of different skills. Responsible for entering acc
urate codes and quality notes on appropriate systems (e.g. Eng.com, inventory sy
stems), that are meaningful and which can be used onward by colleagues and custo
mers. Standard of work & equipment: Works on BT equipment in accordance with doc
umented procedures and practices as provided by BT and its suppliers; agree any
changes if required with line manager or process owner. Accountable for the in
stallation, maintenance and security of equipment whilst in attendance at a BT b
uilding or location where BT equipment is provided; this includes looking after
tools, testers and vehicles. Exchange ownership: Understands performance of the
assigned exchanges as per performance dashboard. Actively contributes to improvi
ng overall performance & reliability by engaging with patch manager and team col
leagues and by agreeing appropriate actions and by proactively taking ownership
of actions to resolve issues through to resolution. Also responsible for the imp
lementation of assigned projects or work packages. Continuous improvement: Conti
nually and consistently explores and provides quality and cost-effective solutio
ns for our customers. Participates in team performance huddles. Demonstrates per
sonal contribution to driving improvements which speed up and simplify how the t
eam works, by engaging with the team to generate ideas, taking ownership of impr
ovements and demonstrating actions taken to progress these improvements to compl
etion. Communicates any problems e.g. operational, safety, security and provides
constructive suggestions for resolution and/or improvement. Analyses and develo
ps solutions considering several aspects; acts as a consultant when appropriate.
Makes sure any RCA requirement is completed. Team work: Able & willing to assis
t others and acts as a second line support. Takes on coaching role towards colle
agues and new joiners especially regarding his/her primary skills. Development &
up-skilling: Proactively identifies own training and development needs and proa
ctively agrees with line manager a development plan in line with the skilling ga
ps and business needs in the patch. Drives own performance: Has a joint responsi
bility for personal development and performance with the line manager. Ensures e
ffective two way communication by attending regular team and 1-1 meetings. Commu
nicates any operational or personal issues, including unscheduled absence from d
uty e.g. sick absences & accidents to line manager or appropriate authority with
in BT. Health & Safety: Delivers work with full regard of H&S aspects. Carries o
ut on-site risk assessments giving careful consideration to any hazards before s
tarting work, and as the work progresses. Is comfortable asking others to displa
y their ID passes when on BT premises. Communication skills: Deals with complex
queries & provides information/answers verbally and in writing, in a straightfo
rward & constructive manner. Addresses internal and external customer complaints
using appropriate procedures. ICT literacy: Confident user of MS Office suite,
especially MS Word, Excel and Outlook (e-mail). We'll also need to see these on
your CV Electrical competency City & Guilds 2360 parts 1 2 or equivalent NVQ F-
GAS category 1 IT literacy good working knowledge of emails, Excel, Word Demonst
rable experience of working on mechanical & electrical systems Experience of wor
king with -48volt DC power systems C&G 2382 BS7671 17th Edition up to and inclu
ding AMD3 Certificate in the Requirements for Electrical Installations. Relevant
technical qualification (must relate to electrical engineering). Country specif
ic training courses (relating to country rules / regulations as to wiring standa
rds, installation practice, testing regimes etc. Relevant knowledge of country s
pecific regulations or rules related to electrical installations (such a qualifi
cation must be formally assessed, simply issuing a document will not be deemed s
uitable). Desirable:- C&G2392 Stand-alone Certificate in Fundamental Inspection,
Testing and Initial Verification C&G2391-01 (replaced) Inspection, testing and
certification of electrical installations (Inc. course components 101 & 102)* C&
G2391-02 (replaced) Design, erection and verification of electrical installation
s (Inc. course components 102, 201 & 202)* C&G2394 (new 2014) Initial and Fundam
ental Inspection and Testing C&G 2395 (new 2014) Periodic Inspection and Testing
Why choose us? We value different perspectives, skills and experiences. Diver
sity makes sense for us, our customers and our ambitions. Were creating an inclu
sive working culture where people from all backgrounds can succeed. Thats why we
welcome applications from all parts of the community. |
