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Opening for Call Center

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Job Title : : Opening for Call Center
Location : : Malad west, Mumbai, Maharashtra, India
Posted on : : Thu Apr 05, 2018
Apply before : : Fri May 25, 2018
Job Type : : Full-time
Experience required : : 1 year - 3 years
Job category: : Call Centre/BPO/KPO
 Job Description

  • Takes incoming customer calls, processes sales, and accepts payment for products and services

  • Makes outgoing customer calls or cold calls in order to sell products and services

  • Answers questions about product specifications and pricing

  • Upsells customers to larger products, more extensive packages, or higher priced services

  • Explains product pricing and negotiates bulk or package pricing

  • Accurately and efficiently enters customer information into company databases for mailing and billing purposes

  • Processes credit card payments and troubleshoots any issues that may arise

  • Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches

  • Assists sales colleagues with arranging meetings and sales calls with customers

  • Contacts customers in response to correspondence or feedback

  • Monitors order status to ensure that clients receive orders in a timely manner

  • Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary

  • Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops

  • May specialise in inbound or outbound telemarketing or in sales for a particular industry

Apply before : Fri May 25, 2018
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