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Customer Support Officer/ Engineer - Ecommerce

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Job Title : : Customer Support Officer/ Engineer - Ecommerce
Job Reference : : Own Company
Location : : Kolkata, West Bengal, India
Salary : : As per Company
Posted on : : Wed Apr 04, 2018
Apply before : : Thu May 24, 2018
Job Type : : Full-time
Experience required : : Any experience
Job category: : Customer Support/Telemarketing
 
 Job Description

Job Description




Customer



       


Support



       Officer/ 


Engineer



       - eCommerce (2-5 yrs) 






      Candidates only from Product development firms Only






      Rotational shifts






      Be responsible for managing 


support



       tickets and deliver above-and-beyond 


support



       through email, phone and chat.






      - Escalate issues if necessary and work closely with our 


engineering



       team to resolve those issues.






      - Provide 


customer



       feedback to the product management team and help them in discovering insights for the product roadmap.






      - Assist our sales stalwarts in converting prospects to 


customers



      .






      - Constantly work towards streamlining the 


support



       process by analyzing 


support



       requests and publishing solutions as blog posts, forums and FAQs.






      - Cultivate and sustain an in-depth knowledge of our products and services.






      - Stay active in 


support



       forums and discussions. Welcome 


customers



      , encourage participation and gradually build a valuable 


support


     community.
Apply before : Thu May 24, 2018
 
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