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Engineer - Ecommerce

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Job Title : : Engineer - Ecommerce
Job Reference : : Own Company
Location : : Kolkata, West Bengal, India
Posted on : : Wed Apr 04, 2018
Apply before : : Thu May 24, 2018
Job Type : : Full-time
Experience required : : 1 year - 3 years
Job category: : IT/Software
 
 Job Description

Engineer - eCommerce (2-5 yrs) 


 



      Candidates only from Product development firms Only


 



      Rotational shifts






      Be responsible for managing 


support



       tickets and deliver above-and-beyond 


support



       through email, phone and chat.


 



      - Escalate issues if necessary and work closely with our 


engineering


     team to resolve those issues.

 



      - Provide 


customer



       feedback to the product management team and help them in discovering insights for the product roadmap.






      - Assist our sales stalwarts in converting prospects to 


customers



      .






      - Constantly work towards streamlining the 


support



       process by analyzing 


support



       requests and publishing solutions as blog posts, forums and FAQs.






      - Cultivate and sustain an in-depth knowledge of our products and services.






      - Stay active in 


support



       forums and discussions. Welcome 


customers



      , encourage participation and gradually build a valuable 


support


     community.
Apply before : Thu May 24, 2018
 
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